The Beginning of Good Data Is the Definition of Terms

Socrates is noted as saying, “The beginning of wisdom is the definition of terms.” This premise should dominate how mission-oriented organizations communicate with the rest of the world, but it’s arguably even more important to clearly define terms internally—especially when it comes to operating metrics and outcome data. Too often different departments use the same metric terms but ascribe different values to them.

Full article: Standford Social Innovation Review



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