Kenyan Energy and Petroleum Regulatory Authority (Epra) said it would seek reasons behind the shift in the bill statement amid concerns of a possible breach of consumer rights. The Consumer Protection Act 2012 demands that consumers are provided with full information, including the price and quality of any product they purchase.
Consumers have since early this month been receiving payment statements via their phones with a breakdown of charges like the monthly variable items like fuel and foreign exchange adjustments expenses lumped together.
This makes it difficult for consumers to establish whether the costing on their bills matches the unit prices for various items like tax, regulatory levies and other surcharges with data published monthly in the Kenya Gazette by Epra.
Read more: Business Daily